Privacy policy

Hester Software collects the data needed to quote, deliver, and support work.

This page explains what information is collected, how it is used, and where it may be shared while the site, quote flow, and client portal are in use.

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Information collected

We collect the details you submit or create while working with us.

  • Quote request information such as name, email, phone, company, and scope
  • Portal account data such as login identity, roles, and account status
  • Support tickets, project updates, invoices, and customer notes
  • Uploaded files, deliverables, and related metadata
  • Technical data such as device, browser, and request logs
How we use it

We use data to operate the business and support the customer relationship.

  • Respond to quote requests and prepare proposals
  • Create and manage invited client accounts
  • Deliver work, share files, and answer support requests
  • Send billing, status, and account notifications
  • Measure quote requests, login events, portal usage, and application errors
  • Protect the platform, detect abuse, and maintain records
Sharing

We share data only when needed to run the service.

  • AWS services that host the site, API, authentication, and storage
  • Email delivery services used for invites and account notifications
  • Professional advisers or vendors when required for the business
Cookies and tracking

The site uses essential cookies, session data, and product telemetry.

  • Authentication and session cookies for secure sign-in
  • Browser storage for the invite-only login flow
  • Usage events and error reports help measure the quote and portal experience
  • No marketing or remarketing cookies are used by default in the MVP
Retention

Records are kept for as long as they are needed.

Quote, portal, billing, support, and file records may be retained while a customer relationship is active and for a reasonable period after that for business, legal, or security reasons.

Security

Access is restricted to authorized systems and staff.

Hester Software uses AWS-hosted infrastructure, role-based access, and private data stores. No online system can be guaranteed perfectly secure, but the platform is designed to keep customer data isolated.

Your choices

You can request changes or ask questions about your data.

If you want to correct information, ask about a record, or discuss data handling, include the request in a quote reply or portal message so it can be tracked with the rest of the engagement.

Questions

Start with the quote form if you need a privacy or data review.

The intake flow makes it easier to route the request to the right place.

Request a Quote